About us

About us

At Five Star Escrow, our goal is to provide superior service to real estate agents, lenders and their clients with cutting edge technology and ongoing, timely communication.  We understand that escrow is often considered a commodity and believe the only way to earn and maintain business is to put our clients first. We adhere to a strict code of ethics and pay attention to detail to ensure your real estate transaction is managed professionally and closes on time. Five Star isn’t just a name, it’s a philosophy.

Five Star Escrow is a full-service escrow company licensed by the California Department of Business Oversight. We have the infrastructure and are fully staffed to provide a full complement of escrow services. These include residential and commercial purchases, refinances and loans, REO and short sales, 1031 exchanges and bulk sales.

Meet the Five Star Escrow Officers…

Heather Bayes, Escrow Officer & Branch Manager

Heather’s upbeat attitude, commitment to detail and tireless work ethic make her the natural leader of the Five Star family. She’s motivated by the ever-changing nature of the escrow industry and loves the “never a dull moment” atmosphere she shares with her valued team. As a 12 year industry veteran, including years of management and operational experience, Heather demonstrates incredible versatility and an ability to close even the most complex transactions. She has a wealth of applied knowledge in both traditional and commercial sales as well as refinances and reverse mortgages.

Rachel Andersen, Escrow Officer

RachelRachel specializes in residential property sales, commercial property sales and refinances, and reverse mortgage purchases. She provides a personal, hands-on approach for all of her clients and has over 13 years successfully closing many types of real estate transactions.  Her dedication to providing the highest quality of customer service has been the cornerstone of her escrow career.


Jennifer Decker, Escrow Officer

Jen adds a bubbly and positive energy to the Five Star office. In addition to 12 years of escrow experience, she is a notary public with a knack for clearly explaining loan documents to borrowers and buyers. When asked what she loves most about working in escrow, Jen replied, “Processing escrows provides me with an opportunity to interact with a multitude of people on a daily basis. I enjoy working  with all parties to ensure smooth transactions and delivering timely closings to satisfied, happy customers, across the board!”


Matthew Linden, Escrow Officer

Matt Linden webMatthew Linden began his Real Estate career as a top producing Realtor in downtown Seattle. Being a Southern California native, the draw of sun, sand, and surf was too much to resist. Matt returned to San Diego in 2002 and began his escrow career as an Escrow Assistant. By 2005, Matt was an Escrow Officer running a busy desk processing Refi’s, Resales, Short Sales and Reverse Mortgages. As a former Realtor, Matt brings a unique “outside” understanding to the escrow process.